What occupies the FM profession the most now? Is FM considered a profession at all? What are your most important services and what are your expectations regarding the impact of the introduction of the proptech approach and your specific actions? Among other things, the members of the panel discussion of the Property Investment Forum 2020 conference sought answers to these questions, portfolio.hu reported.
FM is a people-dependent service that needs to be made human-independent in order to reduce the potential for error and increase higher added value. This can be achieved by applying different standards or reducing the number of people in the workforce. In FM we can talk about input, output and outcome service. At input we “buy” people, at output we already have a service, so there are more options for the FM service provider. At Outcome, on the other hand, we no longer define a service, but an end goal. That is why cost reduction is no longer the primary goal in FM, but rather to increase quality and increase added value.
Often, however, we are only involved in the process at the end of the development, in the 2 months before the handover, when there is less room for good solutions. The goal of the developer is to develop cheaply and sell it expensively. It is in the buyer’s interest to buy and operate cheaply so that a kind of conflict can be felt between the investor side and the other sides. Of course, this is not the case with self-built real estates. The operating cost of the building is 5-7 percent of the development cost per year, so over a 15-year period, this is already quite significant, so it is worth addressing this from the beginning. With the operation consulting, the operating cost can be reduced by up to 15-20 percent – said Tibor Karsai, managing director, Rustler Kft.
CITY PARK, MEASURABLE ATTENDANCE
The management of the Liget area will be the responsibility of Városliget Zrt. For another 94 years, which is why we started a joint thinking with the Main Garden on how we can develop a result-based service. The goal should be to make the park look its best, and it is up to the partner to do everything for it. We treat the entire City Park as a single facility, and we are also trying to partner with partners to make the contract applicable to the entire park. The FM work is also supported by an internal team, the joint work was developed together with LEO.
The FM service provider must be there when the concept is designed, but it must be present when it is planned. In the case of institutional developments, it is especially important that the utilization of a given house, such as opening hours, is laid down in advance, thus reducing significant investment costs. The environment is changing very fast, so we are now trying to gather as much information as possible about our buildings. We have put a lot of data points into our buildings, and the same is true for the park, where attendance and related tasks can be measured – added Balázs Jelinek, Deputy Chief Operating Officer, Városliget Zrt.
CONTACTLESS TRANSPORT
While we shoveled coal 100 years ago, today we control the heating from our phone. However, proptech is also analytics, I make a lot of mistakes every day, but it would be good to have software that I can use to learn from all my mistakes. In operation, proptech is an analytical process that assists with day-to-day processes with a variety of data and is based on technological advancement. All this is facilitated by the demand itself (service-based operation), which includes control and intervention. Proptech can help with both.
A good example of this is the current situation, where, for example, contactless traffic or the transfer of information regarding the cleanliness of the air in the building has come to the fore. The spread of proptech is also aided by labor shortages, but is hampered by the technology of our existing buildings, which may discourage investors from doing so. That is why it is important to decide at the design table what kind of building we will build our buildings with – emphasized Gyula Győri, Facility Management Director, CPI Facility Management Kft.
FERENC KIS-SZÖLGYÉMI (B + N REFERENCIA ZRT.) ON CLEANING ROBOTS: EVEN TYPES OF INFECTIONS CAN BE EXAMINED IN HOSPITALS
FM provides, but it does more. Due to hygiene expectations and increased worker safety, they are increasingly relying on our proposal. The FM employs professionals, in our case managing a human base of 7,000 people is also a profession. Even before the Covid crisis, we developed a robot, today we have 50 robots, which will not only play a role in triggering the workforce, but can collect a wealth of passive data with them.
In hospitals, you can even test for the types of infections with them. If someone has a good FM provider, the number of sick leave can also decrease. The goal is not always to be cheaper, overall Covid has resulted in many more orders than in previous years – added Ferenc Kis-Szölgyémi, CEO, B + N Referencia Zrt.
(Ferenc Kis-Szölgyémi , B + N, member of the Top50 real estate list in 2020)
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