Passenger rating of Budapest Ferenc Liszt international Airport improved significantly in the first half of 2019, as revealed from an independent international passenger satisfaction survey (ASQ), in the framework of which passengers rated the most relevant airport services based on 36 different criteria, wrote bud.hu.
According to information provided by Budapest Airport, satisfaction rate by the end of the second quarter of 2019 rose to 3.83 compared to last year’s 3.71 on a 5-point scale. Based on passenger review, the cleanliness of the air terminals and the general atmosphere of the airport has increased significantly, however, parking services are perceived as inadequate.
The quarterly survey is conducted with the involvement of over 700 airports all around the world, in line with international standards. Passengers rate the most important airport services based on 36 criteria on a scale ranging from 1 to 5. The survey also covers airport services, the cleanliness of terminals, the general atmosphere of the airport, shopping possibilities, the passenger information system and navigability of terminals.
CLEARLY VISIBLE IMPROVEMENTS
It is B+N Referencia Zrt.’s mission that our international airport and airgate make a specifically good impression on passengers, and cleanliness is a big part of it. In the fall of 2018, after purchasing 100% ownership of Airport Security Zrt., B+N Referencia Zrt. began the improvement of cleaning services at the international airport. In the past half year, it optimized the size of the cleaning staff, revised processes and introduced a new quality control system. The result of the 2019 ASG survey proves the success of this work.